PRODUCT RETURNS
If you are not completely satisfied with your order, we accept free returns of any purchase within 30 days of the transaction. We will provide you a free pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with any return.
Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method and you will be notified by email.
Products sold by the website may not be returned to other store locations. Products purchased any other locations may not be returned to the website.
If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.
If you purchase our products from unauthorized retailers or other unauthorized sources, we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any products, please call us; it would be our pleasure to assist you.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
